Warranty

About Warranty Repairs

Some products sold directly by Saneno.com and Warehouse Deals that are covered under a manufacturer's warranty may be eligible for repair by a third-party repair service provider authorised by select manufacturers to repair their products. This page explains how long your repair will take, costs involved, how to check your repair status, and how to contact our Service Partners.

Which items can be repaired?

If your item appears to be defective more than 14 days after the receipt of the order, it might be eligible for the repair service. If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre..

Note: It's very important that you back up any files and remove any passwords before sending an item for repair. The repairer may not be able to repair your device. You may also want to erase your saved personal information from the item.

Please note that in order to repair and return your item it to you, the repairer will need your contact details. We will supply your name, e-mail address and return postal address to the repairer. We require the repairer to comply with relevant data protection legislation in relation to such information. We will send your contact details to the repairer only as required in connection with the repair service.

How long will the repair take?

When you send your item directly to the third party repairer, you'll receive a confirmation email once they receive it. The item will be inspected and the issue will be diagnosed. If the defect is covered by the manufacturer's warranty, the item will be repaired free of charge by the repairer and returned to you at no additional cost. Usually repairs take up to 14 business days (including delivery time), but could take slightly longer.

For on-site repairs, our third-party repairer receives a notification when your repair request is created. The repairer will contact you by phone within 1 business day to discuss the issue and, if necessary, to arrange a call out. If the repairer isn't able to reach you by phone, they will send an e-mail to the address registered with your Amazon.co.uk account.

How much will the repair cost?

• Sending your item for a repair, and the repair itself is generally free of charge. Any postage costs that occur will be reimbursed using the payment method used for the order. We will return your repaired item to you as soon as possible with no shipping costs.

• If the problem isn't covered by the manufacturer's warranty, or if the warranty has been voided (for example if the item has been accidentally damaged), you'll be contacted by the repairer with a repair estimate. You can decide whether to ask the repairer to proceed with the repair at an additional cost, or if you've sent the item off for repair, you can chose to have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, will be made directly to the repairer.

What is the repair status of my item?

You can check the status of your repair by following the instructions in the repair confirmation e-mail you receive, once one business day has passed since the creation of your label.

Note: In the event that your item can't be repaired but is still under the manufacturer's warranty, we'll issue a replacement. If a replacement isn't available, a refund will be issued instead.