FAQ

Welcome to saneno

What is saneno?

We are an Online Marketplace

We are a marketplace connecting sellers and buyers together. Saneno was founded with the goal of serving the community and inspiring the next generation to get engaged into the business. We believe in the transformation power of business and are committed to exploring the world’s access to practical business.

Our mission is to offer our customers the finest quality and best selection of products with the quickest online service. We believe selling quality products and providing excellent service.

To achieve this purpose, Saneno is engaged with partners with the world’s most innovative thinkers to rethink the way businesses approach problems. We are a global  business community dedicated to providing a platform for local and global businesses to sell their products. 

We deliver every order with a speed and accuracy unparalleled in the industry. At Saneno, we believe in the boundless potential of business  to create endless opportunity. We believe in quality and trust making a lasting difference in our communities. It is about doing what we can with what we have, where we are.

How does saneno work?

Why should I shop with saneno?

  • Low prices and even more savings with saneno Deals
  • PayPal Buyer Protection on eligible orders
  • Huge amount of choice with over 30 thousand  products
  • We only allow verified reviews for genuine orders
  • Simple, secure checkout powered by Esewa,visa/Master, Paypal and COD
  • Support a Nepali  business that pays its fair share of tax

Is saneno safe?

Buying from Saneno is very safe. Because of Saneno buyer protection program. Saneno  guarantees that if your product doesn't arrive on time or as described in the listing, you can get a full refund.

Your money and personal details are kept safe: every transaction you make on saneno will be protected with  advanced data encryption and subject to their thorough security checks to prevent fraud, email phishing and identity theft. 

You can shop with all major credit and debit cards at Saneno

Saneno’s Promise

Frequently Asked Questions


Is saneno safe?

Completely! Transactions are securely processed by Payment processing company  and encrypted with their world-class technology. The transaction is between yourself and the seller - saneno simply facilitate it. Eligible orders are backed up with PayPal Buyer Protection, and we're here to help guide you on any issues.


Where is saneno based?

We're based in the United Kingdom, Spain, Nepal and India. The saneno team works from our headquarters in Hounslow United Kingdom . As a International Business, we're proud to support the Nepalese economy by paying our fair share of tax a

Where are saneno sellers based?

The vast majority of saneno sellers are based in Local. We do allow some sellers outside of the country  to join as long as certain conditions are met. You can see a seller's address from their storefront - just click their name on the product page.


Why can I buy the same product at different prices?

We're a marketplace and we operate a catalogue system. A product is created then a variety of sellers can come and list on it. This means the price and delivery cost can vary from seller to seller.


Is saneno the same as Amazon?

Yes and no! The way our site works for sellers is similar to Amazon, but as a buyer it's a world apart. We don't sell anything ourselves, so you'll always see the best deal in the lead listing box rather than something we're selling. We've structured our website to be as clear and informative as possible, to make buying simple and straightforward.


What are saneno Deals?

Our sellers have such fantastic products and prices to offer you (thanks to our competitive selling fees), we decided to highlight the best of the best for you to shop with ease. Enter saneno Deals, your ticket to discounted goods! You'll spot everything from everyday essentials to big ticket items - all with great savings off the RRP.


Is saneno legit?

Completely! We're a registered business based in the UK,Nepal and India  and our entire team works from our office in Kathmandu.

We're a marketplace, not a retailer. We only partner with trusted professional businesses and verify sellers before allowing them to sell through our marketplace, all to ensure you have the best possible shopping experience.

What's more, we partnered with PayPal to offer you a seamless, secure experience. Transactions are securely processed by PayPal and encrypted with their world-class technology. The transaction is between yourself and the seller - saneno simply facilitate it.

You can shop confidently as your orders are backed up with PayPal Buyer Protection for 180 days. The vast majority of orders are without issue, however in the event your order doesn't arrive, it's not what you ordered or it's faulty, you can use PayPal Buyer Protection to get your money back.

Ready to Shop?

Stay up to date with saneno

Keep an eye on our social media for all the latest from saneno HQ - and of course, the latest Deals! We share offers from our sellers to social media for you to browse and shop.

Don't forget to sign up to our emails below where we'll send the most popular products straight to your inbox!

You can unsubscribe from our emails at any time, and we'll never share your details with anyone.